Transforming every sector of the banking industry
Banks & Building Societies
Retail Banks & Building Societies
Working with retail brands like Santander and RBS, we're helping brands become more agile and add more value to customers.
Commercial Banks
Commercial banks are looking to revolutionise how they operate. Brands like Shawbrook and MCB are choosing Equator to help change the game.
Challenger Brands
CYB's B brand is a powerful disruptor and Equator's expertise was essential to B's starting out & success in this fast-changing landscape.
Our banking credentials
Download our full banking credentials and see how we can transform your brand.
How we enable bank & building society brands to take on tomorrow
Banking industry challenges
Strategy & Consulting
Digitally transforming the entire banking landscape
Open banking, disruption and challengers are causing every banking brand to reinvent how they operate. Our strategy & consulting services work with brands to develop future-focused thinking that goes far beyond simple websites or apps.
Our services have helped develop brands like Santander, Lloyds, Shawbrook and RBS to create digital customer experiences and new products to take on tomorrow.
Production & Engineering
De-risking enterprise CMS & DXP migrations for banks
The decision to migrate CMS or DXP is a significant decision for all banking brands. We de-risk this with our technology-agnostic approach. As an Umbraco Gold Partner, Sitecore Silver, Episerver Platinum and Sitefinity Partner, we can consult on platform choice and implement your project.
We have implemented CMSs and DXPs for numerous banking brands including Umbraco for Shawbrook Bank and Sitecore for Santander, as well as developing on existing CMS solutions. These include Teamsite for Clydesdale and Tesco Bank and Sitecore for Lloyds Bank.
Brand & Content
Cost-effective banking content strategies that engage and convert
Financial services content does not need to be strangled by regulatory compliance and it certainly does not need to be boring. Our content marketing experts understand how to maximise your content's value across paid, owned, earned and shared media. Let us build your content strategy, and the returns and cost savings will speak for themselves.
We've already supported RBS, Virgin Money, Lloyds with tightly focused, audience-appropriate content that drives interest, ranking and conversion.
Integrated Marketing
Ranking for banking product terms in a competitive search landscape
Relevance, content, code, links, speed and a lot more. There is so much to consider when optimising your digital estate. You can trust our expert search engine optimisation team to get you maximum visibility in Google for all your banking products.
We have delivered front-page ranking for key products for Clydesdale & Yorkshire Bank and even got 'B' (their challenger brand) first for this term! We deliver strong search positions for all products for banking clients.
Experience Design
Delivering the convenience banking customers expect
Across the banking industry, we're seeing digital start-ups stealing customers with more convenient digital experiences. Connecting digital services with user needs can increase uptake, retention and help stop a race to the bottom on price.
We have designed innovative, user-centred experiences for the likes of Lloyds and Santander that are transforming customer interactions and deliver the ability to keep up with evolving expectations faster than the competition.
Engineering
Application management services to untangle the banking tech stack
We help banks and building societies take on tomorrow with a range of end-to-end integration and application management services. From payment systems to ERP, CRM to CTI, we integrate with the entire banking technology stack.
We have delivered award-winning solutions for Shawbrook Bank, Mauritius Commercial Bank, Santander and more.
Some of our work that's transforming the banking sector
Banking: Transformation case studies
Challenging a challenger
Shawbrook Bank
Applying our full-service offering, we helped define a unique position and personality for this small, specialist independent bank, transforming the brand and its entire communications strategy.
Tesco Bank
Every integrated digital capability helps
We smoothed out car insurance, fixed credit-card application and transformed the pre-login website from scratch. And our work’s been accredited as ‘Best in Class’ by Google
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Clydesdale & Yorkshire Bank
Banking on success
Our visionary, strategic approach for Clydesdale and Yorkshire Bank Group covers innovative app development, social media strategy and live event sponsorship.
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Dudley Building Society - Powering life
Consumer focused positioning for Dudley Building Society
Breathing new life into one of the UK’s most established independent Societies, through distinctive, modern branding that everyone could get on board with.
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Santander
Transforming the mortgage industry
How we worked proactively to develop a revolutionary digital mortgage process.
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The Mortgage Lender
Building a better broker journey
How we researched and developed a customer experience strategy for The Mortgage Lender
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Mauritius Commercial Bank
Reimagining the digital estate
How we took a UX centred approach to revolutionise the entire banking experience across MCB’s personal, private and corporate offerings.
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Credit Unions
How we took 150 credit unions online
Responding to a government initiative to provide an alternative to loan sharks and payday lenders, The Association of British Credit Unions (ABCUL) approached Equator for help.
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Ascot Lloyd
Transforming Investor and IFA experience
How we built a platform that enhances the IFA and investor experience - allowing IFAs to focus on providing advice while giving investors the flexibility to self-serve when preferred.
Learn MoreOpinions, Insights & Research
Banking
Opinion Paper
Human centricity is more than a design issue
With rising customer expectations, financial services need to focus on convenience, value, and exceptional experiences. Find out more about adapting to meet these demands.
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Opinion Paper
Above and Beyond Your Consumer Duty
This opinion paper is designed to help businesses strike a balance between meeting Consumer Duty requirements and adapting to evolving customer expectations, and doing it all without strangling growth or profit margins.
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Webinar
Using Consumer Duty as a Growth Platform
Our panel of industry experts discuss the challenges and opportunities to meet consumer duty obligations whilst optimising processes and reducing costs.
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Opinion Paper
Maximise value with a pragmatic approach to AI
Artificial intelligence isn’t going to disrupt your industry; it is already doing so. We’ve gathered expert insight to give you a better understanding of how to take that first crucial step.
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Opinion Paper
Beyond Apps and iPads
Our Chief Growth Officer, Garry Hamilton, looks at the digital evolution shift in the financial sector.
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Report
Compete, collaborate or collapse?
What role do banks and building societies have in the future of consumer financial services, and how can technology keep them ahead?
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Transforming banks and building societies for 25 years
Showcase bank and building society clients
We are proud to have many long-standing relationships with businesses of all types in the Financial Services sector. For these brands we've created transformational strategies, game-changing digital services and even built entirely new businesses.